The wheel base is not turning on

If the wheel base is unable to power up, please check the following:

  •  Is the power button clicking properly?
  •  Can you rule out visible damage on the power port on the wheel base?

If you answered yes to both of these questions, please follow the Troubleshooting Instructions below.

If you answered no to either of these questions, please open a support ticket via the affected product in your Fanatec account.

Troubleshooting Instructions:

Scenario 1

  1. Remove the steering wheel from your wheel base.
  2. If there are no hardware issues visible, press and hold the power button for 10 seconds while the wheel base is connected to a Windows PC (bootloader mode) with the latest Fanatec driver installed. This will prompt a pop up for a firmware update. Proceed with the update and power the base off and on again. 

Scenario 2

  1. If you are using a Podium DD wheel base with a Kill Switch installed, please check if the Kill Switch button is unlocked. When powering the wheel base off by using the Kill Switch, the button itself stays pressed until it is manually unlocked. This can be done by turning the button clockwise, as shown by the arrows on it. Leaving it locked can result in problems with turning on your wheel base.

Scenario 3

If the PSU LED is off while the power supply is connected, please check the following:

  1. Inspect the power supply and cables for any damage (make sure the PSU is NOT plugged in/connected to a power socket)
  2. If there is no visible damage, please try connecting the PSU to a different wall socket (please avoid extension cords or power strips).

If none of these troubleshooting instructions resolved your issue, please reach out to our technical support for further assistance.