CSL Elite Racing Wheel now available in the USA

24

Comments

  • edited September 2017
    Wai Choy said:
    Hey Jordan - same with me. I ordered pedals, shifter and Porsche wheel at the same time and they still show up as processing even though the CSL Elite says shipped. I’m guessing this is just a glitch and they will ship it all together. Glad to hear I’m not the only one. Customer support replied to me earlier today saying I should be getting tracking info late tonight and they are shipping today.
    I'm glad to hear that I'm not the only one regarding that confusion. Looks like its just a glitch, ect. No email at 8:05am CST.

    Looks like we just have to be patient with Fanatec regarding the shipping. I can imagine most of us are very excited to finally get our hands on these great products, and the wait is killing some of us.

    Thanks guys for the replies regarding that I'm not the only one seeing that glitch. Looks like we should receive our wheel / products sometime mid to late next week at the earliest is my guess unless you got the 3 day or 2 day shipping ect.

    Cant Wait :) 
  • Just got quick reply from customer support ..looks like they are just little delayed they stated .......... due to the huge amount of pre-orders our warehouse is not able to ship all the orders at once. Therefore all pre-orders will be shipped within the next 2 days. We are doing our best so that you receive your items as soon as possible Thanks for your understanding and patience.
  • Order place hope don't have the same problem as Brian.
  • due to the huge amount of pre-orders our warehouse is not able to ship all the orders at once. Therefore all pre-orders will be shipped within the next 2 days. We are doing our best so that you receive your items as soon as possible Thanks for your understanding and patience.
    Not mad.  Just disappointed as someone who is way too excited about a piece of sim gear.  :(
  • Just got quick reply from customer support ..looks like they are just little delayed they stated .......... due to the huge amount of pre-orders our warehouse is not able to ship all the orders at once. Therefore all pre-orders will be shipped within the next 2 days. We are doing our best so that you receive your items as soon as possible Thanks for your understanding and patience.
    I'm curious now if you look at your order history ect, for example my order says shipped. I'm guessing it says that for everyone who pre ordered the wheel. Just hasn't shipped for some people, and its shipped for others. We just don't quite know until we get an email regarding our tracking information.

    regardless, like you said, our products will be shipped within the next two days. Which is great news so we know it'll be on the way :)

    Thanks for sharing what customer support had to say! Gives us a general idea whats going on.

    Jordan
  • Thomas Jackermeier As of 4:40 PM Eastern no tracking info. It said shipped on 9/28/17 I paid $152 for overnight shipping to have it for my birthday 9/30/17 Any clue why myi have not got my wheel?? 
  • As of 8:30am est on 9/29 still no tracking email it would be nice to track and get estimated delivery date to be home to receive it. I selected 3 day shipping option, thanks for any update on processing you can provide. has anyone received tracking email yet?
    I know the feeling 4:40 Est nothing yet. not happy After paying for overnight shipping.
  • In the near future, will there be a bundel with a shifter and v3 pedals for the csl elite fot play station 4?
  • To Thomas Just got my tracking number. Fedex Never got it shipped until 4pm today 9/29 and on my order it said it was sent to the shipper on 9/28 am. paid for overnight got 3 day shipping. Hope this is made right as i only paid overnight as 9/30 is my birthday and now not getting the wheel until mon 10/2 


  • Pre-ordered the day it became available, still no tracking info for me. Sad Panda.

  • edited September 2017
    Me too. Pre-ordered only few hours after CSL PS4 available, show shipped at 9/27, still no tracking info.
  • Hey guys i'm anxious with all of you having problems with the tracking number of yours orders I put mine yesterday in the morning and like all of you my order is in processing...... and just pay the standard shipping so possibly my case going to be worst than yours, hope the guys of FANATEC tell us something to calm all of us.

    Have a nice weekend, without yours racing wheel  
    :(
  • Can anyone confirm that they have recieved their CSL Elite PS4 Wheel?  I pre-ordered day one but have not seen any update.
  • edited October 2017

      Hello Heemoon,

    thanks for your message.
    Unfortunately your order already got dispatched on Friday. But you can return the items within 14 days according to our return policy.

    Thanks for your understanding.


    Best regards / Freundliche Grüße

    I sent cancel email on 29.sep and today i got this answer
    but still no tracking no. and cant cancel order either what is going on here

     



  • Updating Here again..

    As of 10/2/17 - 8:15am CST No track information regarding my package.

    Assuming that most of our orders got shipped on 9/27 through 9/29 at some point we should then receive them maybe late this week

    Otherwise I'm becoming just a little impatient on why they haven't sent a tracking email yet.. But regardless as always I cant wait to receive the products I ordered.
  • As of 10/2 9am est and still no tracking email
  • edited October 2017
    As of 10/2 9am est and still no tracking email
    Same here. I hope this isn't coming signature required, how would I know without a tracking number? Would stink to come home to a notice taped on the door.

    -J
  • Same story here as well. I've put in calls and requests for information and still no replies back from anyone regarding status. If they are indeed having issues with expediting, perhaps a proactive approach would be to do an email blast to all open orders stating the issue and time frame of when they hope to have it resolved. Hopefully someone can explain what exactly is going on to ease some nerves/tension.
  • No tracking email = the orders haven't dispatched yet. It has been 6 days....
  • Ok just got fedex email shipping today arriving 10/5 Thursday with 3 day option hope others will soon get your long awaited email good luck
  • Got emails today but no real status update or explanation. Customer Service says that everything should be shipped out by Wed, which means with 4 day shipping I will not see anything until 10/10 at the earliest.
  • i got this email


    <<due to the huge amount of PS4 back-orders + the day-to-day-business the orders get dispatched with a little delay. Usually all orders should be shipped out until Wednesday.

    We apologize very much for the delay and inconvenience caused but we are doing our best to dispatch all the orders asap.


    Unfortunately it´s too late to cancel the order but like I already wrote you below you can return it within 14 days according to our return policy.>>


    I cant understand,saying delay until wednesday BUT too late for cancel order i send cancel email on 29.sep !!!



     

  • Good to hear you got your tracking info. I just received an email from CS stating that due to the huge pre-order/backorder they are running behind and hope to have all orders shipped by Wednesday. Perhaps they are prioritizing those who paid for expedited shipping which makes sense. I suppose we will have to exercise a bit more patience sadly lol.
  • My CSL Elite PS4 & CSL Elite pedals just showed up at my office!

    No tracking email was ever received but they are here!!!  

    For those curious...i requested next day air when i placed my order.

    hopefully this cheers some of you up knowing that they might be in transit even if you never received an email.

    -SA
  • I just got my tracking number. I chose standard shipping and it is scheduled to arrive this Friday. This is actually shipping today 10/2 not 9/27. Either way I'm happy. Will have the wheel ahead of Gran Turismo Sport and I can retire my CSW V1 this weekend.
  • I just got my tracking info email just now as of 10/2 1:45pm CST. Scheduled to be here on Friday. Like Justin said above I'm just happy ill be getting the wheel before GT Sport releases!


  • Hello Fanatec (again), :)

    Can you tell me if its possible to upgrade the firmware for the Clubsport Wheel Base v2.5 with a Mac, or is a PC required?


  • I just got my track number.
    " This shipment is scheduled to be sent on 10/02/2017."
    9/27 is a joke.
  • My first Fanatec wheel!  Delivery tomorrow.  I am in So Cal.  My handbrake also was shipped which was shown on back order.
  • edited October 2017
    Scott Avoy, you lucky skunk!  I did get my confirmation email from Fed Ex.

    Scheduled delivery:                Fri, 10/6/2017 by end of day
    Service type:                      FedEx Home Delivery
    Packaging type:                    Package
    Number of pieces:                  2
    Total shipment weight:              29.00 lb.
    Special handling/Services          Direct Signature Required
  • Just an FYI.

    you are all going to LOVE this thing!

    Raced for 4 hours last night on P-Cars 2 with a friend and it is simply an amazing wheel.  I'll try AC tonight to get a better feel of the resolution of the wheel since P-Cars 2 has a slightly "disconnected" feel to the slip angle an front tire load.  It never seems to "bite" like AC does.

    that said, I had FEI at full, drift at 0 and the wheel never made ANY noise.  driver 292 / FW 316 was the latest possible i think.  

    Enjoy!

    SA
  • For my part no tracking number yet from Fedex or other its very frustrating since need this number to send it to my forwarder since i'm in Dominican Republic! All you guys have fun and see you in the track........ Someday!!!
  • edited October 2017
    Don't mean to be negative but customer service seems slightly lacking in this situation.  I ordered my wheel yesterday and have no tracking or info.  I called left voicemail yesterday and send email through order history, still no response. I finally found this page today which provides a bit of information,  I just don't know if the Wednesday ship date is just for those who preordered or not.  I ordered yesterday will mine ship on Wednesday too, IDK. Given the number of people and worry shown on this blog it seems they would have responded sooner than yesterday and maybe they should have given everyone a heads up as how busy they were last week when many seemed to be freaking out.

    Personally my main concern is do they actually have enough wheels available to ship mine out or are they possibly waiting for more wheels from production.

    I'm sure a week from now we all will be happy and driving and we may have forgotten, but it scares me a bit if the wheel ever breaks that communication might be lacking. Maybe not maybe they are just really inundated as the wheel is so popular. 
  • I also do kind of wonder if maybe the hold up was Fanatec opening up the wheels and fixing something related to the clanking issue. Just surprised as it didn't seem like a lot of wheels went out last week and I saw a review on GTPlanet where someone said they had no clanking with max FEI. This is just my random speculation. 
  • Ahmad, 

    Let's hope you have the reason....
  • @Thomas Jackermeier 

    Will a Mac be able to update the firmware for the v2.5 Wheel Base or is a PC required? Hoping a Mac will do. Also will the new Xbox One steering wheels be available by Christmas of this year? I am trying to wait to see these new wheels before I jump in :)
  • I also do kind of wonder if maybe the hold up was Fanatec opening up the wheels and fixing something related to the clanking issue. Just surprised as it didn't seem like a lot of wheels went out last week and I saw a review on GTPlanet where someone said they had no clanking with max FEI. This is just my random speculation. 
    On Assetto Corsa the knocking can still be heard with FEI at 000 but gets barely noticeable at FEI of 3-5.  Its not as bad as reviewers have made it out to be.  Project Cars 2 no noise issues at all.
  • Just an FYI.

    you are all going to LOVE this thing!

    Raced for 4 hours last night on P-Cars 2 with a friend and it is simply an amazing wheel.  I'll try AC tonight to get a better feel of the resolution of the wheel since P-Cars 2 has a slightly "disconnected" feel to the slip angle an front tire load.  It never seems to "bite" like AC does.

    that said, I had FEI at full, drift at 0 and the wheel never made ANY noise.  driver 292 / FW 316 was the latest possible i think.  

    Enjoy!

    SA
    This is good to hear tracking just updated 1 day early arriving today I was just going ask anyone get theirs yet. So looking forward to trying it with p cars 2 and Iracing. FYI also just preordered GT sport with amazon prime it’s discounted to 47.99
  • I also do kind of wonder if maybe the hold up was Fanatec opening up the wheels and fixing something related to the clanking issue. Just surprised as it didn't seem like a lot of wheels went out last week and I saw a review on GTPlanet where someone said they had no clanking with max FEI. This is just my random speculation. 
    Sorry I mispoke here. I mixed up FEI.  I thought for some reason I had seen Scott's review on GTPlanet and that he had no FEI and was stating the wheel was working great which is why I speculated maybe they opened the wheel and did a fix, but he actually had it maxed so that makes sense. 


  • Honestly I only want the wheel for GT Sport and wonder how it will handle the clanking.  I would like to know why the clubsport wheel 2.5 doesn't clank but this one does. Is the default FEI higher in the 2.5 wheel than the Elite and the motor's so strong that you don't lose FFB sensations or if there is an actual mechanical issue that's causing it in just the Elite which happens to be fixable with software update?
  • Also, after a call on Monday and Tuesday with voicemail left and email on Monday, I finally received communication via email that advised my item would ship today and tracking would be sent tonight.  I placed order on Monday so maybe that will help some of you out there if you haven't received a response. I know they must be busy, but in this day in age of Amazon, Newegg, and fast responsive retailers it's a little disheartening to not receive faster customer service updates. I'm appreciative that they got it out fast as the website stated which was 48 hours but was just unsure because of the large pre-order work load. Thanks Guys. 
  • Hi there, 

    Just to update my status yesterday at night I receive my tracking number from Fedex and this morning the same info from Fanatec, expectedto have my wheel next week since the will shipped to my courier in Miami and them flight to Dominican Republic hope be here after GT Sport Demo end to see if will buy it in the PC2 part need to hear more of you there if the FFB is so weak like hear and the bugs will wait to be fixed after buy it.
  • This is so worth the wait! I just hooked it up running PC2 on PC this thing is fantastic so much more immersive just with stock settings. I thought my 911 GT3rs was great this is like a whole new level. btw so far no clank here but haven’t really pushed it yet
  • This is so worth the wait! I just hooked it up running PC2 on PC this thing is fantastic so much more immersive just with stock settings. I thought my 911 GT3rs was great this is like a whole new level. btw so far no clank here but haven’t really pushed it yet
    Man, that wheel looks so "BA". I cannot wait to hook up my rig.  Going from a G27 to this monster is going to be incredible.  

    How do you guys run 3 monitors.  Do you have multiple video cards and the software allows you to use multiple cards at once or do you have 1 special card that has 3 video outs? 

    Also what card do you use. 

    Thanks, 
  • @"Ahmad T Mahr" , if you placed your order a day before.. There's absolutely no reason to be mailing and calling customer service about a tracking nr. Simple reason is... It takes Fanatec a couple a days to handle the order. Most current, high standard GPUs have multiple HDMI in combo with DVI ports. I've got a 980Ti for myself and it has 3 HDMI ports and 2 DVI. To All who have doubts about the clanking sound, damage etc... I've beta tested the ps4 base for Fanatec and did a serious stress test on it. ALL FFB values maxed out, in game and on wheel, and managed to drive 5 hours, with only sanitary pitstops in between, and I had to gave up... The wheel won by far. Lol. Please take note that FFB sliders in game are working as transducers. I've managed, with ps4 and PC, to use the wheel without any clanking, so not using FEI. I also have the V2.5, and it is possible to make it clank (clipping) too. Just set the FFB values too high and you've got it. ;) @"Damion Prevo" you need a windows based pc, laptop or tablet. Windows V7 or later.
  • This is so worth the wait! I just hooked it up running PC2 on PC this thing is fantastic so much more immersive just with stock settings. I thought my 911 GT3rs was great this is like a whole new level. btw so far no clank here but haven’t really pushed it yet
    Man, that wheel looks so "BA". I cannot wait to hook up my rig.  Going from a G27 to this monster is going to be incredible.  

    How do you guys run 3 monitors.  Do you have multiple video cards and the software allows you to use multiple cards at once or do you have 1 special card that has 3 video outs? 

    Also what card do you use. 

    Thanks, 
    Just one card Nvidea GeForce 1070 it has 4 monitor outputs came on ibuypower pc from bestbuy these new cards make all the difference plenty of power 8gb ram on card itself, easy set up all 3 are running as one large monitor at 5760x1080
  • edited October 2017
    FYI wheels are shipping out of California not Landshut / Bavaria, So they must have staged them in Cali first
  • Also I did experience the clanking shake last night in F1 2017 it was little scary first run on rumble strip and into grass I set the FEI setting on the wheel to 0 and it stopped it was at 100 from factory
  • @ Brian thats looking good, great job on  your setup. Have you tried VR yet? I enjoy VR a lot, but i really do prefer triples. I am currently using a 1080fe but about to upgrade to a ti or hoping that Volta will make an appearence soon, as i still need more power :)

    To echo Antoine's sentiments, Fanatecs build quality far exceeds most normal user "use case" scenarios.
    During the beta phase my CSL base/rim etc was tested within an inch of its life, and i do not go easy on my products, Thomas / Armin / Joh will testify to that :P

    Its a fantastic base, at an incredible price with the ability to use the entire CS product wheel range on it.

    Its brill :)


  • edited October 2017
    @"Ahmad T Mahr" , if you placed your order a day before.. There's absolutely no reason to be mailing and calling customer service about a tracking nr. Simple reason is... It takes Fanatec a couple a days to handle the order. "
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