Podium DD unboxing - The wait is over

edited April 18 in Blog
The day has finally come.

I am happy to tell you that we started to ship the first Podium Wheel Bases today to our customers.  We started with the Podium Racing Wheel but DD1 and DD2 will follow soon so we will deliver all pre-orders of the first batch on or before April 30th, as promised.

Here is the first unboxing video:



The additional software package is not final yet but we will make it available by the end of the month as well. Driver and firmware are ready of course so you can immediately use it. Only the stand alone version of the Podium Advanced Paddle Module does not make it in time as we had to postpone the shipping date to mid June due to a production shortage.

I can't wait to see the first customer reviews and impressions. We worked many years and we never invested so much money into anything in the history of Endor / Fanatec so I really hope we made it right and you like it. Let me know once you receive your Podium Direct Drive Wheel Base.
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Comments

  • edited April 17
    Last arrived, First served :smile: . Can’t wait for my DD2! (my arms less).
  • edited April 17
    Great news, shame you didn’t prioritise customers who ordered first but at least they are shipping now so hope to get my DD1 soon. Do you have any news on the killswitch and side mount brackets? Will we be get to order them for delivery with our wheel base?
  • Day 1 DD2 pre-order, when can I expect my tracking info?
  • Why did the console version get prioritized over those who had supported you the earliest?
  • How will my DD2 function on pc prior to software release?

  • Day 1 DD2 pre-order, when can I expect my tracking info?

    DD1 and DD2 will follow soon so we will deliver all pre-orders of the first batch on or before April 30th
    Any further questions? ;)
  • Great news Thomas.  Many congratulations to you and the team - I have no doubt this thing will be awesome!

    Thank you for all the hard work.

  • Day 1 DD2 pre-order, when can I expect my tracking info?

    DD1 and DD2 will follow soon so we will deliver all pre-orders of the first batch on or before April 30th
    Any further questions? ;)
    Thanks.
  • I am happy to hear the the DD wheels are shipping but it seems backwords to be prioritizing the DD1 PS4 wheel when you have customers that ordered and paid for DD1 and DD2 wheel bases before the PS4 version was even announced. Just to clarify I am not a day 1 pre order customer but I do understand the frustraition. Is there a reason for the Prioritization? again I will get mine on or before 4-30 and im happy with that as I placed my preorder at the beginning of march just before the first batch cutoff.
  • So with orders such as mine. My DD2 is bundled in the same order as the APM that I also ordered. I am scheduled to be in the first batch. Because of the delay of the APM does that mean your delaying DD bases that were under the same order number as the APM's? Or will you be shipping them separately or at least giving that option? Because if not that is messed up. I'm fully expecting to be able to have my DD2 shipped on time even though my APM was delayed. 
  • So with orders such as mine. My DD2 is bundled in the same order as the APM that I also ordered. I am scheduled to be in the first batch. Because of the delay of the APM does that mean your delaying DD bases that were under the same order number as the APM's? Or will you be shipping them separately or at least giving that option? Because if not that is messed up. I'm fully expecting to be able to have my DD2 shipped on time even though my APM was delayed. 
    Of course we will ship separately
  • Great news, shame you didn’t prioritise customers who ordered first but at least they are shipping now so hope to get my DD1 soon. Do you have any news on the killswitch and side mount brackets? Will we be get to order them for delivery with our wheel base?
    DD1 and DD2 were produced first and shipped by sea. We did not make it in time for the Racing Wheel so we had to use airfreight and that means it arrived first.
  • Thanks for the answer Thomas, that makes sense. Excited to put the small mige on the shelf and have no more wires off my wheel.
  • Great news!! :-bd Honestly I didnt expect to have it at home sooner than in May.

    Regarding to "free" F1 2019 wheel for pre-orders, it will be send separately after it will be released? How much time there will be to decide if choose F1 2019 or use voucher to some other product? Thank you 
  • Great news, shame you didn’t prioritise customers who ordered first but at least they are shipping now so hope to get my DD1 soon. Do you have any news on the killswitch and side mount brackets? Will we be get to order them for delivery with our wheel base?
    DD1 and DD2 were produced first and shipped by sea. We did not make it in time for the Racing Wheel so we had to use airfreight and that means it arrived first.

    Any particular reason why the software isn’t being released till the end of the month? Seems a little late in the day for it not being ready, would have thought it would be more than ready considering the 5.5 month delay for that hardware problem.
  • edited April 17
    My parcel is on the way already 8-> Pity that it has one box and rim is mounted - is it safe for transportation?  :-B
  • Great news, shame you didn’t prioritise customers who ordered first but at least they are shipping now so hope to get my DD1 soon. Do you have any news on the killswitch and side mount brackets? Will we be get to order them for delivery with our wheel base?
    DD1 and DD2 were produced first and shipped by sea. We did not make it in time for the Racing Wheel so we had to use airfreight and that means it arrived first.

    Any particular reason why the software isn’t being released till the end of the month? Seems a little late in the day for it not being ready, would have thought it would be more than ready considering the 5.5 month delay for that hardware problem.
    Of course we could have released it now but we added new features and those need to be tested. The release was planned for April 30th so this is how we scheduled software development as well. But this is just the cherry on the cake. Of course the driver and firmware is ready so the base will work fine.


  • Good news for the DDs, less for the paddles.
    I ordered two of them (on a separate order) and with the handbrake, to have it all when the DD arrives.
    With this delay, am I expected to wait for the paddles to have the handbrake, or may the HB be shipped with the DD ?
    Many thanks.
  • My parcel is on the way already 8-> Pity that it has one box and rim is mounted. Is it safe for transportation?  :-B

    Is a device that is supposed to withstand 20 nm of torque inside a thick box with thick packing foam inside another thick box going to withstand travelling to you without damage to the quick release or motor column, I’d say yes.
  • edited April 17
    Great news!! :-bd Honestly I didnt expect to have it at home sooner than in May.

    Regarding to "free" F1 2019 wheel for pre-orders, it will be send separately after it will be released? How much time there will be to decide if choose F1 2019 or use voucher to some other product? Thank you 
    I can't find it at the moment, but it was said, that those who got the voucher will be able to (pre-)order the limited F1 2019 steering wheel a little bit earlier (i think it was one or two days). So they have the chance to get one, if they want one.
    But in case you didn't use your voucher until then for something else, the steering wheel is not going to be sent automatically. In any case you have to (pre-)order it. You can use your voucher then for the F1 2019 LE or sooner/later for something else. That's up to you.
    If I'm correct the voucher is valid for 1 year (and also only for 1 order, even if you order something for only 50$).
  • edited April 18
    Great news, shame you didn’t prioritise customers who ordered first but at least they are shipping now so hope to get my DD1 soon. Do you have any news on the killswitch and side mount brackets? Will we be get to order them for delivery with our wheel base?
    DD1 and DD2 were produced first and shipped by sea. We did not make it in time for the Racing Wheel so we had to use airfreight and that means it arrived first.

    Any particular reason why the software isn’t being released till the end of the month? Seems a little late in the day for it not being ready, would have thought it would be more than ready considering the 5.5 month delay for that hardware problem.
    Of course we could have released it now but we added new features and those need to be tested. The release was planned for April 30th so this is how we scheduled software development as well. But this is just the cherry on the cake. Of course the driver and firmware is ready so the base will work fine.



    Ok thanks, makes sense, can you comment on what those last minute feature additions were? And also is it just the software or is the driver also not out till the end of the month?
  • I'm in a bit of conundrum. I'm looking to buy Fanatec products for ps4, however, I think there's a ps5 coming out pretty soon. Will the products that I buy today be compatible for the newer generation? Thanks
  • edited April 17
    I'm in a bit of conundrum. I'm looking to buy Fanatec products for ps4, however, I think there's a ps5 coming out pretty soon. Will the products that I buy today be compatible for the newer generation? Thanks

    No one has an answer for this, not Fanatec, not Sony, the console isn’t even designed yet, it’s at least a year to 2 years away. Fanatec have on the product page for the PS4 version “This product is currently not certified for future PlayStation™ systems.” This is not surprising considering what I already said, and when that day comes the ball is mostly if not completely in Sony’s court, there’s more chance it will as it will be backwards compatible, but Sony likes money too and might block it, if that happens it might then be up to Fanatec and Sony to work it out, if they can’t we’ll have the same situation we had before and they won’t work at all or only on PS4 games on PS5. Basically don’t buy it if you can’t risk that happening. Other possibility is someone who makes devices already that allow PC controllers to work on console including wheels might make it work on PS5 while the base is in PC Mode.
  • yes I'm sure it will be I read it somewhere, imagine how  many angry people there would be after spending 1000$ and there purchase not be future proof

  • Thanks Thomas and Fanatec for that effort!

    Can't wait to receive at home my DD2 pre-order this weeks!! :-D
  • edited April 17
    Bart... the simple fact is, Fanatec can't make any guarantees about what Sony will do for the PS5 when not even Sony know yet. Fanatec might make nice sim racing equipment, but I don't believe they've hired a psychic to make predictions about the future.  :-$ 

    Personally, I'd be happier if they hired someone to advise on PR and 'maintaining customer satisfaction' first.
  • yes I'm sure it will be I read it somewhere, imagine how  many angry people there would be after spending 1000$ and there purchase not be future proof


    I’m sure there were people saying something similar the last time we were in this situation, it’s more likely this time I think but it’s dangerous to assume it’s a given.
  • Thanks fanatec for starting shipping earlier !
  • My order is DD1 & P APM. I got a email. The Podium Advanced Paddle Module delayed to 18-6'2019. I'm not happy and I don't know my DD1 shipment. Fanatec , do you know what is availability date meaning?
  • Congratulations on shipping the Podium series Thomas !!! Looking forward to adding another piece of Fanatec beauty to the collection.
  • Is it every set come with “type G” socket adapter?

  • Is it every set come with “type G” socket adapter?
    I believe what you get is based on what the electrical standards are in your region
  • Damn even that package is nice! Quaranteed Fanatec stuff. cant wait for my DD1

  • Ok thanks, makes sense, can you comment on what those last minute feature additions were? And also is it just the software or is the driver also not out till the end of the month?
    We'll have a video about the benefits of the new software soon. The driver is ready, the new software is not required for wheel base functionality.
  • edited April 18

  • Very good news for PS4 customers ;) but I don't understand why guys like me who are faithful Fanatec brand since a long time (for me 2009) who spent more 6000e products have to wait more time than last minute customers. 

    Last come first serve ? New Customer better than faithful Customer ?

    The worst for me is this email for APM delayed two month more, to satisfy PS4 users who comes at last days.. 

    I'm a bit disgusted :/
  • edited April 18
    Very good news for PS4 customers ;) but I don't understand why guys like me who are faithful Fanatec brand since a long time (for me 2009) who spent more 6000e products have to wait more time than last minute customers. 

    Last come first serve ? New Customer better than faithful Customer ?

    The worst for me is this email for APM delayed two month more, to satisfy PS4 users who comes at last days.. 

    I'm a bit disgusted :/
    It's about logistics, and it surely isn't a grand plan of evil corporate overlords to hurt you personally. The PS4 podiums were sent by air so they could start shipping them earlier, and we will still get our podiums at or before release date of april 30th. 

    How is it even possible for people to become disgusted or angry about so fickle details? Are you guys being curled through life with zero obstacles to get this upset about someone getting their toy a few days earlier than you? Wow.

    Edit: And what tells you that PS4 buyers haven't been "true and loyal customers" for years and years? And should amount of money spent always be first served no matter what? That's very elitist to think. All customers are valued customers I promise you that. Think. Please.
  • Very good news for PS4 customers ;) but I don't understand why guys like me who are faithful Fanatec brand since a long time (for me 2009) who spent more 6000e products have to wait more time than last minute customers. 

    Last come first serve ? New Customer better than faithful Customer ?

    The worst for me is this email for APM delayed two month more, to satisfy PS4 users who comes at last days.. 

    I'm a bit disgusted :/
    It was stated by Thomas earlier in the post that the DD1 and DD2 were produced and shipped via sea. The PS4 DD1 bundle finished production later and was shipped via airfreight to make it in time for delivery on 30 April. You should have your DD on or before 30 April, according to Thomas.  Be patient. We already went through one shipping delay, you can manage a few more days.
  • Seeing a lot of entitled behavior. Anything before the 30th is a bonus if it comes on the 30th Fanatec have met their deadline. 
  • i really cannot understand all this bitching about who is getting their wheelbase first
    It's like kindergarten all over again.
    I am glad that the Podiums are all on schedule and will be delivered before or on 30th April.
    I guess that making the delivery date for the PS4 Version did cost Fanatec a lot of Money, as i imagine the airfreight is a lot more expensive than Standard sea shipment. 
    Let's all be happy that everyone is getting their wheelbase on time.
  • I'm a bit disgusted :/
    Thierry, we are doing "just" our very best to be as fair as possible and to satisfy everbody. Sadly, this is not possible...but we continue doing our very best. Hope your disgust will change into satisfaction at a later point. 
  • I know Armin ;) Thank you for your answer and your work.
  • Honestly, I do not usually jump into these back and forth discussions however this is getting out of control. Please keep in mind that Fanatec is not the size of companies like Sony, Microsoft, Apple and so on, who btw have delays and shipping issues all the time. They are doing their best to get these units out as soon as possible. 


    This is manufacturing in todays age. Delays happen, defects happen, shipping issues happen it just is what it is. Patience is tough and we all wait in anticipation of receiving these products. Having a little more compassion and understanding for a company who wants, as much as anyone for us to enjoy what they have been working so hard on would go a long way. I appreciate the fact that they will not allow a less than great product to leave their hands. Sorry I just had to post something positive.
  • The APM delay is the only part I find hard to defend.  The PS4 bundles (which all come wtih APM) got prioritized over earlier orders of the APM.  I'm not referring to the minor difference in wheel base deliveries, I'm referring to the standalone APM module which was delayed for anyone who ordered standalone but not for PS4 bundles.  First in, First out is what I would expect the prioritization to be but the PS4 wasn't even available for pre-order when many of us ordered the APM module.
  • Hello, do you know if Podium DD can be mont front? Thanks image
  • edited April 18
    Like others here, I placed the order since day 1 too. I'm waiting for almost 1 year.

    I read their reason, but, after all issues related to this DD. It's is frustrating seeing bases being shipping to customers which placed the orders later than me.
    And special in my case, my order also includes more items(so more expensive).

    After all, if they don't all those discussions, they should wait to ship everything together. Being more fair with everything who are supporting them.

    Yes, i'm anxious to receive my base after all this hype.

  • edited April 18
    Hello, do you know if Podium DD can be mont front? Thanks image
    No, front mounting is not supported. Only bottom and side mounting. 
    PS: Its also not even officially supported on CSL and CSW bases.
  • The APM delay is the only part I find hard to defend.  The PS4 bundles (which all come wtih APM) got prioritized over earlier orders of the APM.  I'm not referring to the minor difference in wheel base deliveries, I'm referring to the standalone APM module which was delayed for anyone who ordered standalone but not for PS4 bundles.  First in, First out is what I would expect the prioritization to be but the PS4 wasn't even available for pre-order when many of us ordered the APM module.
    I don't find it hard to defend at all. I work in a manufacturing facility for marine stabilized antenna systems. We have vendors all the time that don't report shortages until the last minute. It just a reality of manufacturing. My guess would be that a vendor in fanatec's supply chain came up short at the last minute, it happens. Fanatec was then put in an awkward situation where they had to decide between making the ship date for the $1500 + Vat (In some areas) + shipping DD1 Ps4 and the APM moduals that are $180 + Vat + shipping. Now add to that the fact that it would not be all PS4 bundles that would miss there shipment but only some. you can see the problem here can you not? There is not a decision here that would make everyone happy, but there was a path to take that would get (everyone)in the first Batch the expensive wheel base or bundle they ordered on time. Don't get me wrong I understand the frustration but I think in this case Fanatec made the correct move.  
  • The APM delay is the only part I find hard to defend.  The PS4 bundles (which all come wtih APM) got prioritized over earlier orders of the APM.  I'm not referring to the minor difference in wheel base deliveries, I'm referring to the standalone APM module which was delayed for anyone who ordered standalone but not for PS4 bundles.  First in, First out is what I would expect the prioritization to be but the PS4 wasn't even available for pre-order when many of us ordered the APM module.
    I don't find it hard to defend at all. I work in a manufacturing facility for marine stabilized antenna systems. We have vendors all the time that don't report shortages until the last minute. It just a reality of manufacturing. My guess would be that a vendor in fanatec's supply chain came up short at the last minute, it happens. Fanatec was then put in an awkward situation where they had to decide between making the ship date for the $1500 + Vat (In some areas) + shipping DD1 Ps4 and the APM moduals that are $180 + Vat + shipping. Now add to that the fact that it would not be all PS4 bundles that would miss there shipment but only some. you can see the problem here can you not? There is not a decision here that would make everyone happy, but there was a path to take that would get (everyone)in the first Batch the expensive wheel base or bundle they ordered on time. Don't get me wrong I understand the frustration but I think in this case Fanatec made the correct move.  
    I absolutely see the position they were in and that they had fewer APMs they were required to ship both the PS4 bundles and stand alone orders.  As i mentioned, first in first out is generally the priority which would be expected.  I understand that Fanatec appears to be prioritizing highest margin orders first but this would not have been what I would anticipated.  
  • Bart... the simple fact is, Fanatec can't make any guarantees about what Sony will do for the PS5 when not even Sony know yet. Fanatec might make nice sim racing equipment, but I don't believe they've hired a psychic to make predictions about the future.  :-$ 

    Personally, I'd be happier if they hired someone to advise on PR and 'maintaining customer satisfaction' first.

    yes I'm sure it will be I read it somewhere, imagine how  many angry people there would be after spending 1000$ and there purchase not be future proof


    I’m sure there were people saying something similar the last time we were in this situation, it’s more likely this time I think but it’s dangerous to assume it’s a given.
    I know its still no guarantee but :
    http://www.pushsquare.com/news/2019/02/feature_why_you_shouldnt_worry_about_ps5_backwards_compatibility
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