Sales FAQ

Customer account:

Why do I have to create a customer account?

You must create your own customer account before placing an order. If you click on „My Account“, you´ll find a widespread overview of your customer account including order history, control settings for your addresses and newsletter and all details regarding shipping and payment.

I forgot my password, how to get a new one?

If you can´t log in please click on „forgotten password”, and enter the e-mail address you used to create your account, and you will receive an e-mail to reset your password.

How to change my e-mail address?

Please log into your customer account. Click on „My Account“ / „Edit your account information“ and you can enter your new e-mail address there.

Orders:

Pre-orders

It is possible to pre-order products that are not in stock. Pre-orders will be dispatched as soon as our warehouse receives new units. You will receive an e-mail with the order confirmation shortly before your order is handed over to the carrier. The amount will be deducted from your account immediately. We just dispatch paid orders.

Can I place an order via phone?

It is not possible to place an order via phone, e-mail, mail, or fax. You can only place an order via our website www.fanatec.com.

Discounts/Coupons

While we occasionally run special offers, general discounts/coupons are not available. We offer some bundles that include a discount. You can find them on our website www.fanatec.com under the category „Bundle“.

Subscribe now to our newsletter in your customer account to receive exclusive offers and the latest news on our products and services.

How long does it take to process my order?

If we receive the payment of your order before 2 pm (CET/MEZ) your item will be dispatched the same day if it is in stock. Please note that our service partners do not deliver on weekends and holidays.

Is it possible to modify a Bundle?

It is not possible to modify Bundles. The discount is only valid for the purchase of this specific combination of units.

Tax

A 9.25% sales tax will only be charged for californian customers as our warehouse is located in La Mirada, CA. All other states of the US and Canada can order without tax.

Please consider that canadian customers carry any taxes, handling and/or duty fees imposed by their country on imported products.

Payment:

Which payment methods are available?

PayPal: If you select PayPal, you will be directed to the PayPal website automatically. You will need a PayPal account to complete this transaction. You can pay easily, only the e-mail address and password are needed. Your PayPal account will be charged with the appropriate amount and you will receive the order confirmation via e-mail.

PayPal credit: For more information please use the following link https://www.paypal.com/us/webapps/mpp/paypal-credit/faq

Credit card/debit note: If you select credit card/debit note, you will also be directed to the PayPal website automatically, but you do not need a PayPal account to complete this transaction. Your name and address will be transferred automatically. Simply enter your credit card number, expiration date, and security number. If you click on „Pay now, the amount will be deducted from your credit card and you will receive an order confirmation via e-mail.

Amazon pay: With Amazon Pay, you can pay on external websites without having to create a new account. Instead you can use the credentials of your regular Amazon account. Your payment information is not shared with the merchant, and most of your purchases are protected by the Amazon A-to-Z warranty. You can use Amazon Pay for free. There are no fees for the usage. However, depending on which credit card you use, your provider may charge a fee for purchases abroad. You can read this in the terms and conditions of your credit card. Unfortunately, it is currently not possible to use Amazon.de/Amazon.com or gift card deposits when paying with Amazon Pay.

Shipping and delivery:

For more information please use the following link: https://www.fanatec.com/us-en/shipping-and-delivery-us.html

Cancellation, revocation, exchange, order modification:

How can I cancel my order?

Please log into your customer account, go to „View your order history“, click on the appropriate order and click on „Cancellation“. As soon as the status of the order says „processing“, the order can no longer be cancelled.

How can I revoke my order?

You can return the delivered items within 14 days according to the return policy no questions asked. For further details please read our terms and conditions.

Log into your customer account, go to „View your order history“, click on the appropriate order and click on „Revocation“. Please be aware that due to our terms and conditions, you are responsible for the cost of shipping back.

Can I exchange the ordered items?

An exchange is not possible.

Can I modify an order?

Please log into your customer account, go to „View your order history“, click on the appropriate order and click on „Modification“. As soon as the status of the order says „processing“, the order can no longer be modified.

How long does it take to process my return?

Usually it can take up to five working days (weekends and holidays not included) for your return to be processed by our warehouse.

Invoice:

How do I get my invoice?

After the shipment of goods you will receive an invoice automatically via e-mail. The invoice can also be requested at any time via e-mail (for example as a warranty certificate).

Contact:

How to contact the Fanatec sales team?

You can reach us via telephone (0049 871 9221 122) from 8 am to 4:30 pm (CET) or via e-mail [email protected] . Our sales team is not available on weekends and holidays.